Terms and Your Account: Frequently Asked
Your account belongs only to you. You cannot give it to a family member, sell it or let someone else log in and play. If we detect multiple people using one account, we may freeze it. This rule protects your funds and keeps the gaming fair for everyone on the platform.
Open the login page, select 'Forgot Password' and follow the reset link sent to your registered email. Change your password immediately and check Account Settings for recent login locations. If you see unfamiliar activity, contact our live chat team at once to lock your account temporarily while we investigate.
We retain your full transaction history, game logs and account statements for the lifetime of your account, plus five years after you close it, where local law permits. You can download a copy anytime from Settings > Account History or request it via support email within 24 hours.
Contact our support team with your transaction ID and the reason for the dispute. We investigate within 48 hours and email you the outcome. If the withdrawal failed, we send your balance back to your original payment method—DANA, OVO, GoPay or QRIS—usually within one business day of approval.
Yes. Go to Settings > Account > Close Account. Your remaining balance is returned to your registered payment method, and your personal data is removed where applicable. We keep anonymised records for five years to comply with local regulations, but your identifiable information is deleted.
We notify you by email and in-app before changes take effect. Your next login means you accept the new terms. If you disagree with a change, contact support within 14 days to discuss your concerns. You can also close your account before the change goes live without penalty.
Open live chat during lobby hours for immediate help, or email support with your account username and the specific clause. Both channels are monitored daily. If you remain unsatisfied, escalate through Settings > Help > Escalations and we'll route your case to our compliance team within two business days.
